FAQ's technical

Select your question from the list. If your question is not listed, please contact us via the contact form or via info@myDutyroster.com.

Only Shifts within the Publication period are available for employees.
Your mDr Administrator sets the Publication period of your schedule.

Please contact your mDr Administrator regarding the current Publication period.
Your mDr administrator sets the period you can submit leave requests.

Contact your mDr Administrator.
For synchronizing with your Outlok calendar go to Downloads SyncmijnDienstrooster
Probably the employee end date Available is set on the last date of the period.
To adjust the date select Admin - Base ables - Employees.
Select employee and select Tab labor conditions.
This message means that you don't have access to mDr.

Please contact your mDr Administrator to (re-)activate your account and/or extend your usage period.
1. Go to the homepage of www.myDutyroster.com. Click the link 'Forgotten'.
2. Enter your emailaddress or mDr Username and click Next.
3. You will receive an email with your Username and new Password.

Attention: If you do not receive an email, it might be not recognized by mDr, please contact your mDr Administrator.
Go to Schedule - Synchronize with Google Calendar. Click [Start].
You are asked to login with your Google account.
After succesfull registration with your Google account, mDr will try to synchronize your Schedule with your Google Calendar.
You have activated Synchronizing your mDr schedule with Google Calendar, but your Google account details can't be verified.

To solve this go to menu Schedule - Synchronize with Google Calendar. Click [Stop] and [OK].

Again go to Schedule - Synchronize with Google Calendar. Click [Start]. You are asked to login with your Google account. After succesfull registration with your Google account, mDr will try to synchronize your Schedule with your Google Calendar.